Guest Safety

Thank you for your patience and understanding of the responsibility that we all have to each other, and for our new ways of working. Although the changes made to ensure maximum levels of safety are necessary, we hope you will have a relaxed and enjoyable time at Canaston Oaks.  Our team will be caring for you and delivering the same attention to detail and the friendly service that you are used to.
We are doing everything we can to comply fully with the Government’s guidelines for safety in hospitality and will be adhering to the legal requirements. We believe that this needs to be a joint effort so we ask you to please play your part, along with our team, in keeping everyone safe.
Please see below for more information about your stay and what it will mean for you.

Face Coverings

In order to adhere to government guidelines, we now ask that all guests wear a face covering on arrival at the hotel and continue to wear it throughout their stay in the appropriate public areas.

Extra Cleaning

Our reception, dining room and outdoor terrace will have enhanced cleaning procedures to include extensive cleaning of high touch areas and shared surfaces throughout the day.

Physical Distancing

Maintaining a physical distance from others is absolutely essential to stop the spread of the virus but it doesn’t mean that we cannot be sociable! We have adjusted our table and chair layouts in the dining room to allow for the required distancing but in a way that we hope won’t feel like you cannot enjoy interacting with our team.

Bedrooms & Bathrooms

Every bedroom and bathroom will be fully ventilated, cleaned and disinfected following each stay.
All linen and towels will be safely removed from the room and washed professionally on a high heat using sanitising solution. Printed and non-essential items will be sanitised.
If you are staying with us for longer than one night we will not be doing daily room checks. No-one apart from you will be entering your room for the duration of your stay.
If you need anything extra (fresh towels, more biscuits, or anything else) please let us know at breakfast.

Dogs

Dogs are very welcome in Canaston Oaks and you will very likely meet our 2 resident dogs, Charlie & Milo. They have the free run of the place so please bear this in mind if your dog is nervous. We can’t allow dogs into the Dining Room but they are more than welcome on the terrace if you’d like to eat there.

Breakfast

Sadly, our much-loved breakfast dresser is not available with current guidelines, but rest assured that the same delicious breakfast items will still be available to order.
Breakfast will be served to your room or the outdoor terrace until our dining room can open. Please let us know which you’d prefer, and chose a time between 8am & 9.30am.
All breakfast orders must be completed online using the link that has been emailed to you but if there is any problem with this, just let us know. We ask that all breakfast trays be left outside your room by 11am in order that we can clear them away.

Departure

Check out time is 10.00am on weekdays and 10.30am on weekends & bank holidays, by which time we would ask you to please vacate your room and settle any outstanding accounts at reception. All major credit cards are accepted as well as debit cards but we do not take American Express or cheques.